Booking rules

Online booking process

Booking through the booking system takes place as follows:
1. The client is offered a choice of offered Packages and standard accommodation, which are presented in the booking panel.
2. After reviewing the contents and price of the Package, the client can choose the date of the selected room and additional options or the stay package.
3. After selecting an Offer, the Customer proceeds to the next step - the form, in which he or she fills in his or her personal data and his or her comments on the booking.
4. Once the details have been completed, the customer can make the deposit payment in one of the selected ways:
  - DotPay online payments.
  - by standard bank transfer
5. When one of the first two options is selected, the Customer is redirected to a page enabling the payment of a Down Payment through the Dotpay Payment Service System. Data is authorised by connecting to the Dotpay System using an encrypted 128 bit protocol. Once the payment is accepted by the Dotpay System, the customer is automatically notified by email about the confirmation of the payment and the booking - the email will contain: customer details, the name of the hotel, a description of the offer, the total price of the stay, the deposit paid and the amount to be paid extra at the hotel. The remaining amount for the purchased stay is to be paid by the customer at the hotel. As a basis for payment of the deposit and settlement of the remaining amount, the e-mail confirming the reservation should be presented at the reception.
6. If the Client chooses the third option ( pay by bank transfer or pay later ) - the Client will receive an e-mail confirmation of the Initial Reservation, which will be confirmed AFTER the payment of the deposit, which can be paid by standard bank transfer or online system. The reservation is kept as a Initial Reservation for 48 h from the moment of booking and can be cancelled if the deposit is not received within this period. Once the deposit has been paid, the client will receive an email confirming the booking, which must be presented to the hotel reception for full settlement.
7. Reservations On Request. If a room is not available online, a room may be offered to the Client on request. After completing the form, the Client will receive an e-mail confirming the availability of the date (or lack thereof) and information on how to pay the deposit. The Client can pay the deposit by credit card, electronic bank transfer or standard bank transfer. The booking will be confirmed upon payment of the deposit. Once the deposit has been paid, the client will receive an email confirming the booking, which must be presented to the hotel reception for full settlement.
Fees and Cancellation of Reservations
1. The client pays the calculated deposit in one of the three ways available in the system, the remaining part is paid upon arrival at the Hotel.
2. The Customer shall not bear any costs arising from the execution of the Booking transaction.
3. In the event of a Cancellation of a Booking that occurs no later than 5 days before the start date of the stay, the Cancellation is free of charge. The hotel is obliged to refund the full amount of the deposit within 21 days.
4. In the event of cancellation of a Booking less than 5 days prior to the date of arrival, the deposit remains with the Hotel. Cancellations within such a period entail the loss of the full amount of the Deposit paid.
Concluding remarks
1. The customer is responsible for correctly filling in the data on the booking form. The Hotel will not be held responsible for incorrect selection of arrival or departure dates or incorrect completion of the data form by the Client.
2. The electronic payment system Dotpay.pl is responsible for the correct handling of the collection of booking amounts.
3. The hotel and the company operating the online booking service are not liable for unavailability of the system due to no fault of theirs or other factors beyond their control.
4. Due to the tax changes that will soon be implemented - we kindly ask you to inform us at the level of making the reservation - about the need to settle the stay on a company invoice. If we do not receive such information, payments will be booked to individuals, without the possibility of a later change.
Personal Data
1. When making a Booking in the Hotel's booking panel, the Customer agrees to the inclusion of their personal data in the website's database. This data will be used to enable the full Booking process and for marketing purposes in accordance with the provisions of the Data Protection Agreement of 27 April 2016.
2. In accordance with the obligations under the Data Protection Regulation of 27 April 2016. (Official Journal of the EU L 119 of 04.05.2016), the controller of the Customer's personal data is the Hotel.
3. Recipients of the Customer's personal data will only be entities authorised to receive personal data on the basis of legal provisions, entities participating in the provision of services - including the operator of the HotelSystems.pl booking system: american.pl Tomasz Długopolski, ul. Szrenicka 46, 58-560 Jelenia Góra, NIP: 613-102-96-97.
4. The Hotel and data processors undertake to keep confidential all information and personal data obtained for the purpose of providing the Booking Service.
5. The customer has the right to request access to personal data from the controller, the right to rectification, erasure or restriction of processing and the right to data portability.
6. The provision of personal data is voluntary, but necessary for the Booking Service.
Acceptance of Terms and Conditions By checking the I have read the Terms and Conditions option, the Customer understands and agrees to the terms and conditions contained therein. Failure to accept the Terms and Conditions will result in the Booking not being possible.

PRIVACY POLICY

This Privacy Policy sets out the principles for the processing and protection of personal data provided by users in connection with their use of the services offered by the website (hereinafter: the Service)
With a view to ensuring the security of the personal data entrusted to it, the Controller operates on the basis of internal procedures and recommendations, in compliance with the relevant legal acts on the protection of personal data, and in particular with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 EC.
The controller shall take special care to protect the interests of the data subjects and shall in particular ensure that personal data are:
1. processed in accordance with the law;
2. collected for specified, legitimate purposes and not subjected to further processing incompatible with those purposes;
3. Substantially correct and adequate in relation to the purposes for which they are processed;
4. kept in a form which permits the identification of data subjects for no longer than is necessary to achieve the purpose of the processing.
Personal data is processed on the basis of the consent given by users of the Service and in cases where the provisions of the applicable law authorise the Administrator to process personal data.
The Administrator processes the personal data voluntarily provided by the users of the Website, for the sole purpose of: responding to enquiries made by users using the contact form, to the following extent:
1. name
2. e-mail address
3. phone number
Personal data of service users is not sold or shared with third parties and is subject to profiling, i.e. automated processing for the purpose of assessing and determining the personal characteristics or needs of users.
The data processed by the Administrator can be accessed by the user of the Service who has provided it. The user also has the right to modify this data, to request its transfer to another entity and to restrict or stop the processing of his/her personal data at any time. At any time, the user may also revoke the consent previously given for the processing of his/her data and request the deletion of his/her personal data from the Service.
In order to exercise their rights indicated in para. 8 above, the user of the Service should contact the Administrator using the same email address or telephone number provided to the Service by contacting the facility address.
The administrator performs the functions of obtaining information about users and their behaviour in the following ways:
1. through the information voluntarily entered on the form,
2. by collecting “cookies”
The first time you visit the website, you are informed of the use of cookies. By remaining on the website, the user accepts the use of ordinary cookies on the website. If users do not change their browser settings, they consent to the use of cookies.
The installation of cookies is necessary for the proper provision of services on the Website The cookies contain information necessary for the proper functioning of the Website, in particular those requiring authorisation. The user may, at any time, change the settings of his/her browser so that cookies are either accepted or rejected, or so that the user is notified not to place these files on his/her computer.
The following types of „cookies” are used on the Website”
1. session - they remain in your browser until you switch it off or log out of the website on which they are posted,
2. permanent - they remain in the web browser of the device until they are deleted by the user or until a predetermined time specified in the parameters of the cookie.
The Website may contain links to other websites that operate independently of the Website and are not supervised by the Website in any way. These websites may have their own privacy policies and regulations, which we recommend you read carefully.
The Administrator reserves the right to change the privacy policy of the Website, which may be caused by the development of Internet technology, possible changes in the law on personal data protection and the development of the Website. We will inform users of any changes in a visible and understandable manner.

Company details Hotel Wernera Sp. z o.o. 9 Armii Krajowej Street 58-580 Szklarska Poręba NIP: 691-243-85-45